Return & Refund Policy

We want you to be fully satisfied with your purchase.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in original condition

• Items must be in original packaging

Return Process

To initiate a return, please contact us at:
support@sheed-boox.shop

We will provide instructions on how to return your item.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return:

• Refunds are processed within 5–7 business days

• Refunds will be issued to the original payment method

Non-Returnable Items

Certain items may not be eligible for return (if applicable), such as:

• Used or damaged items not due to our error

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

Damaged or Incorrect Items

If you receive a defective or wrong item, contact us immediately and we will resolve the issue at no cost to you.

Compliance Note

This policy applies to both defective and non-defective items and is publicly accessible, in line with Google Merchant requirements.